SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToucHomes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://touchomes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A little loose but works well and stable enough.
It was stated that with one charge you can pump at least 75 liters, but in reality it only pumps 25 liters.
With strength and how good you are at putting the cup and shaking it without having to hold it. Super comfortable. It doesn't move in the bottle.
Very fast delivery! The product has very good quality, easy intall&us
I did not receive the product
Very good, easy to use, has 2 measurements, stops exactly where indicated, excellent item.
excellent item
The base is very small, this dispenser comes with programmed measurements, that is, 250 cc of water or 500.....but it is not suitable for leaving, for example, a kettle on the base, since where it is very small the kettle could fall. I had another round one where you could leave the kettle filled with water and it would cut off at the programmed time, which is quite practical when one is doing several things......but this one does NOT serve for that. The product arrived quickly.
Potentially useful and functional kitchen accessory for home and office with good comprehensive delivery (at an affordable price, with regular tracking and fast bundled shipping). Appearance - cute; Quality - decent, without visible flaws; Functionality tested in practice and overall satisfied - installation is simple (but on the fuel cap, not on the bare neck! ), convenient format, commendable performance, well-designed dosage, decent charging capacity. The downside is clearly insufficient packaging; it's good that there were no negative consequences. Otherwise, I will monitor its performance and if there are any comments, I will update the review. But for now, overall, I recommend both the product and the seller.
Ok
Easy to operate and works well Rechargeable A bit noisy The design is quite nice. It looks okay with a large size, easy to operate, and works well. Rechargeable A bit noisy The design is quite nice. It looks okay with 대쳊ㆍㄱ.
Excellent pump, this is my second one! I recommend it!
Thank you. Everything works, although the box arrived all wrinkled. But there is no damage.
Actually pulled out today and will be hooking it up to my 5 gallon water bottle. It will reduce the number of plastic bottles i use and help reduce the carbon print i have.
Excellent product, comes with everything necessary, well packaged and without any problems, everything very good.
I love it!!! Works perfectly, super comfortable, and this one has the support to place the glass, even more comfortable.